The clips you just saw demonstrated an example of Merton’s Theory of Deviance/Strain. This theory is a template for acting appropriately within society, to not violate society’s norms. The gentleman in the clip, the one whom was trying to retrieve his TV was demonstrating an act of deviance (he was cutting in line). He was not conforming to the values that society has. From the five examples that Merton developed, the gentleman is demonstrating the actions of an innovator. He accepts the cultural goals, which in this case is to go to the pawnshop and pay for the TV he pawned, yet he does not accept the means to achieve them, which is to stand in line with the rest of the customers until he is called on.